Frequently Asked Questions:

What are your hours of operation?
We are available by phone Monday through Friday from 8:00AM until 6:00PM Central Standard Time. Our number is 479-430-4886.

Can I visit your facility?
We are glad to have visitors, however, we request that you make an appointment as we are frequently on the road. Please call us at 479-430-4886 to make an appointment or e-mail steve@stevesparts.com.

What is your mailing address?
Our mailing address is 3107 N. Mountain Grove Road, Alma, AR 72921.

What methods of payment do you accept?
We accept Paypal and all major credit cards including Visa, Mastercard, Discover, and American Express. We will gladly accept checks or money orders but personal checks may be held up to 7 business days to clear. All checks or money orders must be in US funds. Sorry, but we are not able to process COD orders.

What is your return policy?
We will gladly accept returns within 30 days of purchase. All merchandise must be returned in the same condition it was shipped in. We guarantee that all parts will be in "as described" condition. We realize that quality is subjective, especially when dealing with used original parts, so please inspect your order as soon as you receive. We cannot accept returns on electrical parts once they have been installed, or on parts that you have painted or modified. Any returns after 30 days will be handled on a case by case basis.

How do I know the parts I am ordering are correct for my car?
We have an extensive library of both Factory and Aftermarket parts catalogs and we thoroughly research all applications. We know that there are exceptions to every rule so please call us at 479-430-4886 or e-mail steve@stevesparts.com if you have any questions.

What methods of domestic shipping do you use?
We use FedEx and US Postal Service Priority Mail for most items. For oversize or truck freight, we can ship Greyhound Package Express terminal pickup to most major cities. Items that are too large or heavy for Greyhound are shipped by truck carrier. We use www.freightquote.com to get the best rates on the best carriers. This will usually be terminal pickup as well, but door-to-door service is available upon request.

What methods of international shipping do you use?
For our international customers, we prefer to ship by postal carrier whenever possible to ensure the lowest rates. Items that are too large or heavy to be shipped through the postal service can be shipped by DHL or FedEx International.

Do you have other parts that are not listed on your Website or eBay Store?
We have a constantly revolving inventory of parts in our salvage facility as well as many thousands of loose parts in our warehouse. We are adding parts to our Website and eBay daily so please check them regularly.

Please call us at 479-430-4886 during regular business hours or e-mail steve@stevesparts.com for any parts you do not see on our website.